Nipendo Registration guide for new IAI suppliers

This guide will walk you through the necessary steps needed to be fully registered as an IAI supplier at the Nipendo Supplier Portal:

We will start by creating your Nipendo account (If you already have a registered Nipendo account, you can proceed to the Submitting the Compliance Request section of this guide)

Fill in the following submission form sent to you by your customer:

Open the form and fill in all the mandatory details:

After submitting the Form,

You will receive your login credentials in 2 separate emails (Account name+User name/Password).

They will be sent to the Email address filled in the form.

After successfully logging in,

You will need to create your password

The ‘Old Password’ is the temporary password you received by email

The new password you wish to create will need to be typed twice

Once in the New Password, and once in the Confirm Password fields

After defining your new password,

You will need to relog to your account using the new password you just created.

Afterwards, You will need to select and answer two security questions,

If you forget your password,

You can use the security questions to quickly reset it.

After answering the security questions you will finish all the steps needed to set up your Nipendo account and you will arrive at the portal’s home page.

You are now ready to start submitting the Compliance request.

Submitting the Compliance Request:

To start the Supplier compliance request,

Navigate to “Customer’s Collaboration” module using the black taskbar to the right:

You can double click the request line to open it,

Or click on the three little dots next to the checkmark box, then click ‘Open’

To the left, you will see your information as defined in the account settings and you will also see how your information is set on the customer’s side.

You can click the ‘Start Onboarding’ button on the right to begin the Compliance Request process:

We will Now start filling all the required details to submit the request

You will see a menu on the left side of the submission page showcasing the different sections of the form.

Note: The first 3 steps will be checked already, those are the company details you were asked to provide in the submission form.

The Financial details might also be checked if there are no mandatory fields in that step.

In the 2nd section,

You will be requested to fill Information regarding your bank and financial details.

To share your bank details, click on ‘Add a New Bank Info’ and fill in the mandatory fields. You will also be asked to upload your bank account certificate.

In the financial details step, fill in all mandatory fields if there are any,

If not, fill in any fields you wish to share with your customer.

In the 3rd section,

You will be asked to share contact details about the officials in your company

You will see the specific roles that the customer requested you to share in the blue square below the Contacts headline:

In the 4th section,

you will need to upload relevant documents. Documents marked with a red asterisk are documents requested by the customer and are mandatory:

In the 5th and final Section,

You will be asked to sign statements prepared by the customer:

Click on View and Approve to see and sign the statement.

If you are unauthorized to sign the statement,

You can click on the ‘I am not authorized’ button after viewing the statement.

You will need to fill in the authorized signatory’s information,

the system will send the authorized signatory an email in which he can sign the document without entering the Nipendo portal.

After Finishing all the steps and filling all the mandatory fields,

The left side menu should be fully checked in green, and you can submit the form:

If the Send button can’t be clicked, go over the form again and check if there are any required fields (red asterisk) that were left empty.

After clicking on send, A pop-up notification indicating the request has been successfully submitted will appear.

After closing pop-up notification, you will be moved to a page where you can track the request and see when the client approves/rejects your request:

You can cancel the request at any time using the ‘Cancel Request’ button on the right side of the page:

This will stop the customer’s approval of the request and update that it has been cancelled.

The customer will be able to continue with approval of the request only when the request is resubmitted.

Before resubmitting the request,

You can edit and update the company information, financial data, contacts, documents, and statements using their corresponding tabs:

You can resubmit the request using the ‘Submit Request’ button in the Basic tab:

Please also verify that the request is in the "Hold" status and that a new request number appears. If not, try to refresh page number and check again.

it might take a minute for the status to change: